Updated 4.24.2024
MERALCO EMERGENCY HOTLINE
Need assistance? Available kami 24/7 through our official channels:
SMS (TEXT ONLY):
0920-971-6211 (Smart)
0917-551-6211 (Globe)
Pwede rin mag-report ng outages through the Meralco Mobile App. Download now: https://app.meralco.com.ph/St6T/dlhijpi3
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2/17/2018
=Dial 16211 from any landline
Recently ,we had a Meralco connection problem, when our connection are loose & the wires are sparking above our roof. So i was forced to turn off the main switch
then begin the very stressful of looking what is the emergency hotlines,
i looked in the billing, i cannot find the emergency number
since our electricity if Off, our internet is also off, so i called some friends to google it for me,
some are helpful , & gave me all the landline & celfon numbers, but all cannot be connected.
our helpful neighbor also lend her mobile phone with internet so we can search, but nothing good comes in the search.
this is beginning to be very stressful since my children cannot sleep properly and we are the only house without electricity.
eventually, i went to the Meralco station at Santa Rosa, Laguna, so i can ask there what is the emergency numbers?
there, the helpful guard assist me in their landline & said the emergeny number is 16211.
there the 1st lady i called was also not in the mood as I AM! i am not in my proper mood & also very stressed at the happening. the 1st lady that answered my call is not very helpful. Pinagbagsakan ako ng telephone. hindi ko naman siya binabastos, sabi ko lang hindi important sa akin yang mga report numbers, at hindi ko alam account number namin since hindi ko dala ang billing, all i want to know is when will Meralco can visit our house & fix the problem. i have given my name & address. I hope she will get rich & transfer to a new job as see in not suitable in this kind of job where most of callers are stressed
then we called again, there the 2nd lady is helpful, and i made the report.
tips when calling is that you need to have your Meralco billing in your hand.& as some of the ladies will not entertain you really if you cannot give your Meralco account number, it seems your name & address is not enough for them.
How about for emergency? do you really need the Meralco billing in your hand so they will help you? that is bullshit.
lastly, i went back to our house & wait, after about 4 long hours, & the Meralco subcontractors arrived & fix our problem fast in maybe about 5-10 minutes only, Good job & many thanx,
now as i am doing this blog, i see in the Meralco billing at the top center, with very little font
" For inquiries please contact our call center at 16211"
i slap my forehead & then i think, i still cannot call this number because we have no landline telephone anymore since i recently switched to SKYcable internet which is a lot faster than the very very very slow PLDT connection that we have since 2006
i hope Meralco can give decent emergency number that can be contacted using mobile phones
so i blog this piece because i know there are also many other people who will need to know the emergency number of meralco in the future. and it is : 16211
